Network Enterprise Center

1422 Sultan Drive
Fort Detrick, MD 21702

Computer Help Desk: 866-335-ARMY (866-335-2769)
Telephone Trouble Desk: 301-619-2504
Phone: 855-307-4713 / Email

"Sparks the Connection from Customer to Cutting Edge!"

NEC Satisfaction Survey Testimonials

"The customer service and the quality of work, like always, was professional, friendly, and very fast."

"Best TCO office ever. Always get excellent service from everyone in the office."

"The Help Desk personnel at the Ft. Detrick NEC are fantastic! Even though they are extremely busy, they have time to be cordial, patient and professional."

"The service that was rendered was amazing and the team were really great in ensuring all was well. They kept me abreast of all that was going on and what was being done. They had a great deal of patience and were very helpful while being on top of their game. They are an asset to the Command."

"Employees at the NEC are consistently helpful and prompt in providing a wide array of tech service. Their professionalism and technical expertise help to facilitate the operations of my battalion and are worthy of recognition."

"The NEC was knowledgeable, professional, friendly and willing to go above and beyond to ensure my transition to Windows 10 was painless. Thank you."

"The NEC provided MRMC with great service related to a ticket and worked closely with me to successfully troubleshoot an issue for the new Deputy Chief of Staff. The NEC's excellent communication and attention to detail made this transfer a smooth process for this VIP user."

"NEC staff exceeded my expectations."

"The scope and delivery of service was professional and efficient."

"From the first person I spoke with to the last everyone was extremely polite and professional. I appreciate their assistance and knowledge. They stayed in touch with me throughout the days until my computer was working again. I'm grateful that a situation that could have been very stressful was handled in a way that made it stress free and I had the opportunity to speak with some really nice people. Thank you to everyone involved."

"Thanks for the help and follow up. Very Professional service from your contractors."

"As always the NEC Telephone Shop work is excellent with top notch personnel!"

"I was greeted by a friendly, knowledgeable technician who made me feel like my issue was important to him. He captured all the pertinent information and kept me on the phone for the bare minimum to submit a clear concise ticket. The technician who followed up to resolve my issue was able to immediately identify my problem and resolve the incident within minutes. Truly wonderful experience, at a time of need..."

"Like always, the quality, professionalism, fast response, and friendliness of the NEC staff is superb. Thanks NEC!"

"As a new hire and only my second time calling in; each experience was no less than excellent. Each individual had an excellent attitude, very helpful, and asked the proper questions to find the root cause of the problems."

"When contacting the installation NEC a prompt response is always received. When contacting the Army Enterprise Service Desk Worldwide, there is always a wait time and they are unable to assist with the issues experienced in Outlook or on the network; I am always referred to the NEC to resolve the issue. Just wanted to say thanks."

"The support staff are always prompt, friendly and professional and obviously very well trained. They consistently find and fix the issues quickly and always follow up with emails or phone calls to confirm our remedies. I cannot think of any areas that they have not excelled in. Maybe only one......give them more resources, staffing, etc., to ease the work load. In my opinion, they handle allot of workload for the staff that they have."

"Our computer was repaired in no time at all. Very satisfied."

"The staff are consistently prompt, friendly and professional and all have appeared to be exceptionally knowledgeable and obviously well-trained. I have been in and around the tech/communications field for almost 20 years and can honestly say that our local NEC is certainly one of the best in my experience with the various organizations that I have dealt with over the years. The ticketing system is easy to use, the response/turn-around times are always prompt and everyone I have dealt with seem to be eager to help solve our technical issues and meet our IT support needs."

"I'm pleased once again by the outstanding service provided by the Ft Detrick NEC. Sometimes help is slow, but once routed to the local NEC, I receive same-day resolutions. In the capable hands of NEC personell, issues are resolved in minutes. Thank you, NEC!"

"The NEC does a wonderful job in giving us support. Want to thank them for doing such a good job."

"The customer service that I received was excellent, and just would like to say every time I have service order nothing but the best. The turn-around time is good. The representative always make sure you are able to use whatever service they rendered. Keep up the good work!!!"

"The NEC network team quickly addresses my problems and issues. Nothing but high marks for those guys!"

"Was having issues with network access half of the problem was on my end with improper documentation. once the paper work was handled The local NEC at Fort Detrick was called and within 24hours ticket was completed. I then received a call to verify account access was established and technician stayed on phone to ensure no further problems arouse."

"NEC Staff is knowledgeable and pleasant to work with. They patiently walked me through what I needed to clear up my problem without making me feel like I was incompetent. I greatly appreciate the service provided."

"The trouble ticket was handled quick and efficiently by the NEC staff. We appreciate the assistance."

"The NEC admins were very responsive and explained to me what the problem I was having and got it fixed very quickly."