22 April 2013
Be Aware of Mail Deliveries and Hotel Scam
By Richard H. King

USAG-Antiterrorism Officer

There were two envelopes delivered to an off-site mail facility in Washington D.C. addressed to U.S. political leaders that tested positive for the deadly poison ricin, April 16.

Many times these are not singular incidents and often occur in multiples so please ensure our mail handlers remain vigilant and use proper procedures if suspicious email is encountered.Although USPS mail is delivered to the mail room on post, many of you have mail rooms or reception areas who receive FEDEX and UPS deliveries. 

It is suggested that you as the ATO or the facility manager, go the clinic and ask for some rubber gloves and masks that cover your mouth and nose, that can be used if you receive something that could be contaminated. It is also a good idea to have an air tight container that you can place anything that looks suspicious, until it can be determined that it is not.If you receive something call (301) 619-7114 and report it.

Also, there is a new scam that is occurring when people check into hotels people need to be aware of. This is something people need to be aware of, especially over the summer the Memorial Day weekend, or if TDY and staying off post. 

If the below happens to you, where it seems the front desk calls you asking for your credit card information, never provide it over the phone. Tell the person calling you, that you will personally go to the desk and clear up the situation.Anyone with some sense would not give personal info on the phone, but could still get caught by this one.

Hotel/Motel Scam

You arrive at your hotel and check in at the front desk. When checking in, you give the front desk your credit card (for all the charges for your room). 

You get to your room and settle in.Someone calls the front desk and asks (for example) Room 620 - which happens to be your room. 

 The phone rings in your room. You answer and the person on the other end says the following: "This is the front desk. When checking in, we came across a problem with your charge card information. Please re-read your credit card number and verify the last 3 digits on the reverse side of your charge card."

Not thinking anything, you might give this person this information, since the call seems to come from the front desk. But actually, it is a scam of someone calling from outside the hotel/front desk.They ask for a random room number. Then, ask you for credit card information and address information. 

They sound so professional, that you give it to them, thinking you are talking to the front desk.If you ever encounter this problem on your vacation, tell the caller that you will be down at the front desk to clear up any problems.

Then, go to the front desk and ask if there was a problem. If there was none, inform the manager of the hotel that someone called to scam you of your credit card information, acting like a front desk employee.

Posted by PAO

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