17 February 2012

ICE: Let your voice be heard

By Melanie Skeens

USAG Customer Service Coordinator

Customer service is the cornerstone to providing effective and efficient service to all of the Service members, Families, and Civilians who call Fort Detrick home. But it cannot be done without your help and involvement.

By listening to our customers, monitoring gaps in performance, and developing plans to improve products and services, the Fort Detrick customer service program actively drives continuous improvement to better meet your needs and expectations, creating value for you, our partners and customers.

The Army has implemented a tool to help you make a difference in your experience as a customer and that is the Interactive Customer Evaluation system. The ICE system is a web-based system that collects your feedback on the services you received and is reviewed by the Garrison Commander on a weekly basis.

It allows customers to submit online comment cards to rate services encountered on post and receive a timely response from the service provider manager. ICE is the key to sustaining a successful customer service program.

ICE is helpful because it allows us to hear the voice of the customer and receive customer feedback on all the services we provide to the Soldiers, Families and Civilians on Fort Detrick, but ultimately, the ICE system is a performance driven measure of how well Fort Detrick performs its mission.

Fort Detrick remains committed to being a customer-centric organization that seeks and applies customer feedback to evaluate and improve the delivery and receipt of the installations programs and services.

To continue to help make a difference in the quality of service of our programs please visit the ICE website and submit a comment card.

All comments are welcome.

You may leave contact information or submit anonymously. You can also find "hard copy" comment cards located at building entrances throughout the installation.

Visit the Fort Detrick website at http://www.detrick.army.mil and click on the ICE link toward the bottom right column to fill out a comment card. For any questions or assistance with the ICE System you may contact the Customer Service Coordinator at USAGcustomerservice@amedd.army.mil.

Posted by PAO

For more Fort Detrick News, vist "The Standard"
   - the official newspaper for Fort Detrick.
For the full archive, visit http://www.dcmilitary.com/standard/

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